Welcome to Legends Locker. We aim to ensure your complete satisfaction with every purchase. Please read our Returns & Refunds Policy carefully. This policy fully complies with Google Shopping’s requirements, the UK Consumer Rights Act 2015, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Return Window
Under the Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 days of delivery without giving a reason. We go beyond this minimum requirement: we accept return requests for eligible items within 30 calendar days from the date your order was delivered. You must contact us within this period to initiate a return.
Eligibility for Returns
We accept returns for the following reasons:
- Damaged or defective items upon arrival (as protected under the Consumer Rights Act 2015, which requires goods to be of satisfactory quality, fit for purpose, and as described)
- Incorrect items received (wrong product, size, or colour compared to your order)
- Items significantly not as described on our website
- Change of mind, incorrect size ordered, or the item no longer being needed (under your right to cancel per the Consumer Contracts Regulations 2013)
For quality-related returns (damaged, defective, or incorrect items), please provide clear photos of the product on a flat, well-lit surface to help us process your resolution quickly.
Restocking Fees
Restocking fees apply depending on the reason for return:
- Damaged, defective, or incorrect items sent by us: no restocking fee applies, and you’ll receive a full refund, in line with your statutory rights under the Consumer Rights Act 2015
- Change of mind, incorrect size ordered, or item no longer needed: a 20% restocking fee will be deducted from your refund to cover handling and repackaging costs
We recommend double-checking size guides before ordering, as size-related returns are treated as change-of-mind returns and are subject to the restocking fee above.
Return Shipping Costs
- Faulty, damaged, or incorrect goods: return shipping is free. Ship the item back to us and we will refund your return shipping costs once the item is received and confirmed as faulty, damaged, or incorrect
- Change of mind, size issues, or item no longer needed: you are responsible for the return shipping costs, which are non-refundable. This is permitted under the Consumer Contracts Regulations 2013, which allow retailers to require customers to bear return shipping costs for change-of-mind cancellations
Exchanges
Exchanges for a different size, colour, or style are available for non-customised, full-price items. As with change-of-mind returns, exchanges are subject to a 20% restocking fee and the buyer covers return shipping costs. Exchanges are processed once we receive and inspect the original item.
Items Not Eligible for Return
The following items cannot be returned, exchanged, or refunded unless damaged or defective:
- Discounted, on-sale, or season-end sale items
- Orders with player names or custom name printing. Under the Consumer Contracts Regulations 2013, personalised or bespoke items made to a customer’s specification are exempt from the standard right to cancel. Please double-check size and printing details before ordering, as these cannot be amended after production
How to Request a Return, Refund, or Exchange
- Email us: send a request to returns@legendslocker.co
- Provide details: include your Order Number and reason for return (e.g., “damaged item,” “incorrect size received,” or “change of mind”); attach clear photos for faulty or incorrect items
- Get authorisation: our returns team will provide a Return Merchandise Authorisation (RMA) number and return address. Please do not ship items back without this information
- Ship the item: pack items securely, attach the mailing label clearly, and send via any traceable shipping service
Refund Timeline
In accordance with the Consumer Contracts Regulations 2013, refunds are issued within 14 days of us receiving the returned item, though we aim to process refunds within 5 working days of receipt and inspection. All refunds are issued to your original payment method.
Order Cancellation
Orders can be cancelled within 24 hours of placement by emailing returns@legendslocker.co. Once an order has been processed or shipped, you may still exercise your statutory right to cancel under the Consumer Contracts Regulations 2013, subject to the returns process outlined above.
Lost or Delayed Orders
If your order hasn’t arrived, we allow 10 working days (Monday–Friday) from the estimated delivery date before lodging a lost item claim with the courier, in line with their claim policies. Refunds or replacements are issued once the courier approves the claim, which typically takes 1–2 weeks.
